FAQS

Where Do You Deliver?

We are a Perth, WA based Gift Hamper company that locally delivers to the Perth Metro Area while we also ship Australia Wide.

*We currently do not ship international.

Can a box be sent to a Parcel Locker?

Through Parcel Postage with Australia Post - Yes! we can send your box to a Parcel Locker if preferred. However if sending to PO Boxes as with weight & height guidelines Australia post will automatically drop off to the nearest Post Office for collection.

Also please note that due to restrictions guided we cannot personally deliver to non standard mailboxes which includes - PO Boxes, locked bags and parcel lockers owned by Australia Post.

How do I know when my order is being sent out?

You'll receive an sms first thing to let you know the order is being prepared and being sent out that day. When we've packed up the goodies and popped them into our car, you'll then receive a email confirmation to let you know it's out for delivery! Once delivered we'll confirm delivery with another sms 😁 We don't mean to bombard you but we want to make sure you are updated throughout the whole process for reassurance.

What are the delivery time frames?

Our same day deliveries are made between 11am - 5pm AWST. We cannot give an ETA as we cannot factor in the delivery schedule for the day. Rest assure we will update you throughout the process.

Sending through Parcel Post, what are your delivery times?

When placing an order for Parcel Post, please be aware that once the box leaves our hands and into Australia Post territory, we cannot guarantee you a specific time. HOWEVER please know that we aim to dispatch your gift the same or very next business day after you place an order. We'll send you a tracking number provided by ASAP and for reassurance just know that we'll be tracking your delivery as well.

Can I change my order after checkout?

Oh dear, changed your mind? That's totally cool! Please sms us on 0426 286 170 to let us know asap after checkout for any changes before delivery 😊 we'll try our best to sort out what you need.

How does Gift Bae handle deliveries in hot weather?

We all love a "Hot Girl Summer", but not when it's too hot our perishable items start to perish.. 😥

We want to ensure that your gift boxes with chocolates arrive in perfect condition. We take every precaution to package our products securely, our team ensures that all perishable items are packaged with materials to maintain the freshness and quality of your gift, but we cannot be held liable for any melting that occurs if left unattended after delivery. For deliveries during hot conditions, we aim to send the gift box early in the AM or will hold off till a cooler condition is present.

If you have any concerns or questions about your box, please don't hesitate to contact our team for further assistance.

What if the recipient isn't home?

We would hate to leave the box unattended, however we also understand that not everyone is going to be home. Please let us know on any specific instructions otherwise we'll leave the box in a safe place and notify both the recipient & sender. For Postage deliveries with Australia Post, we trust that they'll have due diligence, and will also leave in a safe place or they'll send it to a post office for collection.

What if a certain product is out of stock in a Ready Made box?

We try our best to make sure all products are available for our boxes, however sometimes due to supply & demand it may be difficult to get certain products from our suppliers. Please note, in the event that any product becomes unavailable we will swap it for a similar item of equal or greater value 😊

Gifting alcoholic beverages

While we can supply alcohol in our boxes, however it is an offence for anyone under the age of 18 years to purchase liquor. It is illegal to sell or supply alcohol to anyone under the age of 18 years. We do have the right to ask for any ID before sending out our boxes and lawfully we can ask for ID upon delivery. So please do the right thing, we do also offer non-alcoholic options which is just as good!